Frequently Asked Questions
Everything you need to know about our cleaning services.
What's the difference between the services?+
Standard Clean is the regular reset: every room dusted and wiped, kitchen and bathrooms sanitized, floors vacuumed and mopped, all run from a checklist. Deep Clean covers everything in the Standard Clean plus the buildup: baseboards, trim, inside cabinets, appliance exteriors, scale and grout, vents and fans. Move-In / Move-Out is for empty homes and adds the inside of the fridge, oven, cabinets, and closets plus interior windows. STR Turnover is a full short-term-rental turnover with a linen change, restock, and a photo report after every turn.
How long does a cleaning take?+
Plan on about 2 hours for a STR Turnover, 2.5 to 3 hours for a Standard Clean, and about 5 hours for a Deep Clean or Move-In / Move-Out, depending on the size and condition of the space. You do not need to be home while we work.
What areas do you serve?+
We come to you anywhere within 30 miles of Mebane, NC, which covers Efland, Hillsborough, Graham, Burlington, Chapel Hill, Carrboro, and Durham along the I-40/85 corridor. Your address is checked when you book, so you know right away whether you are in range.
Do you bring your own supplies and equipment?+
Yes. We bring everything: products, cloths, vacuums, and mops. If you would rather we use specific products you already have at home, leave a note when you book and we will use yours.
Do I need to be home during the cleaning?+
No. Most clients leave entry instructions in the booking notes. We text you when the cleaner is on the way, and you get an email with the photo report when the work is done.
What about pets?+
Pets are fine. If your pet is anxious around strangers or vacuums, please secure them for the visit and tell us anything we should know in the booking notes.
How do I pay?+
You pay in full online when you book. Checkout is handled by Stripe and happens right on the page. There is no deposit and nothing to pay on the day of service.
Is my payment information secure?+
Yes. Payments are processed by Stripe. Your card details go directly to Stripe and are never stored on our servers.
Can you come on a regular schedule?+
Yes. When you book a Standard Clean you can pick weekly, biweekly, or monthly. We confirm the rhythm with you after the first visit. For now each visit is booked and paid individually, so you are never locked into a contract.
Can I reschedule my appointment?+
Yes. Your confirmation email includes a link to reschedule online, up to 24 hours before your appointment and up to 3 times per booking, at no cost. Closer to the appointment than that, call us and we will help.
What's your cancellation policy?+
To cancel, call or text us. With at least 24 hours notice the cancellation is free and the amount you paid for the service is refunded to your original payment method. Refunds usually appear on your statement within 5 to 10 business days. Inside 24 hours, give us a call and we will work it out.
Are you insured, and what if something is not right?+
We are insured and bonded, and a certificate of insurance is available on request. Our crew is background-checked and every job is photo-documented. If anything on the checklist is not right, tell us within 24 hours and we come back and fix it at no charge.
Can you clean more than one unit in a single visit?+
Yes. You can book up to 3 units at one address in a single visit and pay for everything in one checkout. That covers things like a house plus a garage apartment, or two units in the same building. For larger jobs, send us a quote request.
What about offices, post-construction, or larger properties?+
Commercial spaces and post-construction cleans are priced individually. Send us photos and details through our quote page and we will price it for you. Once it is priced, the space is saved to your account, so booking it again later takes a minute.
What is My Properties?+
My Properties is your Empower Cleaning Company account. Sign in to see your saved spaces and your standing prices, rebook any of them in a tap, and check or update any quote requests you have sent us.
Can I tip my cleaner?+
Tips are optional. After your service is complete you get an email with a secure link where you can pick an amount. The full tip goes to your cleaner.